Frequently Asked Questions
Everything you need to know about MYA Hookah products, shipping, and maintenance.
What makes MYA hookahs different from other brands?
MYA is world-renowned for its patented designs and the use of high-quality materials such as solid brass and bohemian crystal. Our hookahs are engineered for durability, airtight seals, and a premium smoking experience.
How long does shipping take for my order?
Standard domestic orders are processed within 1-2 business days. Depending on your location, shipping typically takes 3-7 business days. We offer expedited shipping options at checkout for faster delivery.
Do you offer international shipping?
Yes, MYA Hookah ships worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees required by their local government.
What is your return policy?
We accept returns on unused, unopened products within 30 days of purchase. Due to health and safety regulations, we cannot accept returns on any hookah or accessory that has been used.
How do I clean and maintain my MYA hookah?
We recommend rinsing the base with warm water and a mild soap after every use. Use a specialized stem brush to clean the downstem and ensure all grommets are dried thoroughly to maintain a perfect seal.
Are your products covered by a warranty?
Yes, we offer a limited warranty against manufacturing defects. If you receive a product with a structural flaw or missing parts, please contact our customer service team within 48 hours of delivery.